![]() ![]() For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through Houzz to have the item shipped to you. If an order is placed in US dollars, any refund will be in accordance with the current exchange rate for US dollars. If you choose to get a refund for eligible items, you'll be refunded the price of the product and applicable sales tax. Houzz will, however, assist with refunds or replacements for damaged or defective items in accordance with this Policy. You should not list Houzz on any export documentation under any circumstances.įor Canadian Shipping Addresses: Houzz is unable to assist with returns (including return expenses) for items shipped to Canadian shipping addresses for any reason. Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Houzz will not be responsible for providing any replacement or refund for any damaged or defective items. You may be required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable). To report an issue with an item, please visit the Your Orders page, select the "Return or Replace Item" button for the order and follow the instructions. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. We encourage you to inspect the packaging of the item before you accept the item from the carrier. You can find the type of delivery (parcel or freight) for your item listed on your shipment confirmation email. Defective Items: Within 30 calendar days of delivery. It's critical to report the issue within this time period so that a claim can be filed with the carrier. Damaged Items: Within 5 days of delivery. For Items Shipped by Freight Carriers (including White Glove Service):.Damaged and Defective Items: Within 30 calendar days of delivery For Items Shipped by Parcel Carriers (such as FedEx, UPS or USPS):.In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes: Items marked as final sale or "non-returnable" on the product page or during the checkout process.Refunds will not be issued for items damaged in return transit or for returns that are never received. All approved returns must be postmarked or picked up by the carrier within 30 calendar days of the approved return request. If you send the item back without a label from Houzz or the seller, we recommend insuring your return shipment and using a trackable shipping method. ![]() Note that the option to initiate a return will appear on the date of delivery and be available for 30 calendar days. You will be responsible for the return shipping costs (even if you use a return shipping label provided by Houzz or the seller), except in instances where the item arrived damaged or defective. To return an item, visit the Your Orders page, select the "Return or Replace Item" button for the appropriate order and follow the instructions. Please see the next section if the item arrived damaged or defective different terms may apply. ![]() Items that have been used or modified in any way may not be returned. If you're not satisfied with an item that you purchased on Houzz, you can initiate a return within 30 calendar days of delivery for a refund, as long as the item is in its original condition and packaging and subject to the additional guidelines set forth in this Policy. ![]() You should review these terms carefully before making any purchase. It's designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you're not fully satisfied with an item. This Return Policy covers all items purchased through. In either case, our goal is to provide you with an outstanding customer experience every time you shop with us. When you shop on Houzz, you can purchase items sold directly by Houzz or by third-party sellers who list their products for sale on our marketplace. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |